Privacy Policy

Sally Calls provides AI-powered voice agent services for businesses in Australia. Our registered business details are:

We collect the following types of personal information:

We collect personal information through:

• Our website contact and demo request forms
• Phone calls made through our AI voice agent service
• Email communications and correspondence
• Integration with your business systems (CRM, calendar, etc.)
• Cookies and analytics tools on our website
• Third-party service providers acting on our behalf

We use your personal information for the following purposes:

• Service Delivery: To provide our AI voice calling services and schedule appointments
• Communication: To contact you regarding your inquiries, demos, and service updates
• AI Processing: To train and improve our AI voice agents (using de-identified data where possible)
• Customer Support: To respond to your questions and provide technical assistance
• Analytics: To analyze usage patterns and improve our services
• Billing: To process payments and maintain billing records
• Legal Compliance: To comply with Australian laws and regulations
• Marketing: To send you information about our services (with your consent)

We provide notice at the beginning of calls that recording is taking place. Call recordings are securely stored and accessed only by authorized personnel for legitimate business purposes.

We may disclose your personal information to:

• Service Providers: Third-party providers who assist us in delivering our services (e.g., cloud hosting, payment processors)
• AI Technology Partners: Providers of AI and voice technology services
• Business Partners: CRM systems and calendar integrations you authorize
• Legal Authorities: When required by law or to protect our legal rights
• Professional Advisors: Lawyers, accountants, and consultants as needed

We do not sell or rent your personal information to third parties for their marketing purposes.

• Encryption of data in transit and at rest
• Secure cloud storage infrastructure
• Access controls and authentication systems
• Regular security audits and updates
• Staff training on data protection

Data Storage Location: Your data is primarily stored in Australia. Where we use overseas service providers, we ensure they comply with Australian privacy standards through appropriate safeguards and contractual arrangements.

Under the Privacy Act 1988 and APPs, you have the right to:

To exercise any of these rights, please contact us using the details in the Contact section below.

By submitting your contact information through our forms, you agree to receive:

• Automated phone calls from our AI voice agent for demonstration purposes
• Email communications regarding your inquiry and our services
• Marketing materials about Sally Calls services (with your consent)

We comply with the Spam Act 2003 and Do Not Call Register Act 2006. You can opt-out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly at subodhmaharjan3@gmail.com
• Informing our AI agent during a call

Our website uses cookies and similar technologies to improve your browsing experience and analyze website traffic. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand how visitors use our site
• Marketing Cookies: To deliver relevant advertising (with your consent)

You can control cookies through your browser settings, but disabling some cookies may affect website functionality.

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Improve our AI systems and service quality

Call recordings are typically retained for 7 years in accordance with Australian business record-keeping requirements. After this period, data is securely deleted or de-identified.

Our services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a new "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a complaint about how we handle your personal information, please contact us:

Complaints Process: We aim to respond to all privacy inquiries and complaints within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy. You consent to:

• The collection, use, and disclosure of your personal information as described
• Receiving automated calls and emails from Sally Calls
• Call recording for quality and training purposes
• The use of cookies and tracking technologies on our website